"After five years of living overseas, my wife and I returned to New Zealand and settled in Nelson. We wanted to sell our house in Auckland that had been tenanted during the time we were overseas. We looked at a number of salespeople in Auckland and decided on Karen and Gavin from Barfoot & Thompson, Mt Albert. When dealing with them over the phone and via email before we instructed them, they seemed pro-active, knowledgable and driven. We weren’t disappointed. What appeared a straightforward sale soon had a number of challenges that Karen and Gavin expertly dealt with. The situation surrounding Covid was a nervous time but their expertise and market knowledge proved invaluable. Secondly we had some challenges with the tenants, but Karen and Gavin’s people skills and confidence in their ability ensured the best possible outcome. The journey from initial instruction to house staging and photography, marketing to open homes was seamless. Even though we were based out of Auckland we felt in the loop at all times and the weekly marketing reports were informative and useful. On the day of the auction, we never felt far away from the action as we had a live stream of the auction and the salespeople on the phone with us. This ensured we knew exactly what was going on at all times. Their assistance didn’t end here. Right up until settlement day we were in close contact with them and any issues were dealt with immediately. We achieved a fantastic result thanks to the expertise of Karen and Gavin and would be happy to recommend their services to anyone looking to sell their property."