"After over a year on my own searching for a home to purchase, I walked into Harcourts Merivale explaining to the Receptionist ‘I need someone to help, someone that will be open to working with me in a way that’s a little different from the norm’. That is when the Receptionist introduced me to Duncan McGregor. The fact that I am legally blind and am no longer able to drive to get myself to viewings did not even phase Duncan. He respectfully listened and took time to understand my needs. For 6 months, Duncan picked me up from either work during the week or my home during the weekend driving me to many (and there were many) viewing appointments and open homes. Almost by instinct Duncan just seemed to understand my low vision and that the glare from the sun was too much or the light was to dull making it hard to navigate areas when we were at viewings. Duncan would offer his arm to guide me and keep me safe. If I used my magnifying glass he was not fazed which was great for my confidence. When viewing a property Duncan was my eyes and showed me everything. Explaining in detail all I needed to know so I could see what I actually could not see with my eyes. The fact that some of that information might have been the very thing that meant I would not place an offer on a property never stopped Duncan making sure I was across the detail. Duncan’s role was to show me properties, however, knowing access to shops, transport etc. was key to my independence and being oriented with the wider environment was key to my safety. Duncan always took the time to explore the surrounding streets and environment with me, by either car or walking, to ensure I was familiar with the area I was looking at possibly investing into. When Duncan was unwell and in hospital the customer care did not stop. It was at this point and through this interaction, I came to realise this level of care, commitment and pride is not by chance but cultural to Harcourts Merivale I Holmwood Real Estate Ltd."

"Duncan is an excellent agent. Provided amazing customer service and was attentive, had great communication and gave really good advice and updates throughout the sales process."